Service Desk Transformation Consultant
Gratitude IncService Desk Transformation Consultant
Job Description
Key Skills
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Position: Service Desk Transformation Consultant
Location: Eastwood, Quezon City
Salary: PHP 112,000 – 140,000
(PHP 100,000 – 130,000 base)
Work Setup: Hybrid (subject to business requirements)
Work Shift: Must be flexible to work in a 24/7 environment
Target Start Date: ASAP
Headcount: 1
Note: Former employees, whether hired directly or through a third-party vendor, are not eligible for this role.
Qualifications
Bachelor’s or College Degree, preferably in Information Technology
Proven experience in Service Desk transformation and solution design
6–8 years of IT Service Desk experience
Prior consulting and automation experience is required
Presales or solutioning experience is an advantage
Exposure to Generative AI (GenAI), Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred
Strong ability to collaborate with cross-functional teams and clearly communicate AI concepts to non-technical stakeholders
BPO experience is required
Female candidates only (male applications will not be considered at this time)
Pre-Screening Information (Required)
Please include answers to the following:
Educational Attainment
Years of Relevant Experience
Experience with AI/ML
(GenAI, ML, NLP, and other AI frameworks)
BPO Experience
Last Drawn Salary
Expected Salary
How to Apply
Send your updated CV along with your responses to the pre-screening questions to:
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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