Service Desk Manager(IT - Service Desk BPO)
Gratitude IncService Desk Manager(IT - Service Desk BPO)
Job Description
Key Skills
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Job Title: Service Desk Manager (IT – Service Desk BPO)
Category: Service Desk / End User Services
Work set up: Amenable to work in Taguig and Pasig / 100% RTO
Work shift: Nightshift
Salary budget: Up to PHP 140,000
Experience: 5+years
Non-negotiable:
• Experience in handling multilingual
• At least 2 years as a manager
• Solid experience handling BPO Service Desk accounts
• ITIL trained or certified
• Experience in handling financials (profit and loss)
• With experience handling client accounts
• Should not be a job hopper who only stays for less than a year per company
• Must not be a present or former employee of CGI
Education
• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s/College Degree in any field.
Knowledge and Skills
• Proficient in written and verbal communication in the English language.
• Keen attention to detail.
• Proficient computer and technical skills.
• Solid analytical and problem-solving skills.
• Good process mapping ability.
• Proactive, service minded and able to multi-task.
• Good interpersonal skills (empathy, verbal dexterity, etc.)
Experience
• Previous IT Support / IT Service Desk experience.
Skills:
Client Management
Customer Service & Support
Help Desk/IT Services
Project Management
Role
Retail Management
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Retail / Consumer / Commercial
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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