Service Delivery Manager Needed to START ASAP
Gratitude IncService Delivery Manager Needed to START ASAP
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Job title: Service Delivery Manager
Job ID: J0526-1536
Category: Financial Services
Work set up: Onsite at Pasig
Work shift: Night shift
Salary: PHP 90,000-100,000
Headcount: 2
Non-Negotiable:
• College graduate
• At least 3 years’ experience as an Operations Manager in Financial Services BPO.
• Exposure to SLA/KPI management, account performance, and operational governance
• Experience with client, stakeholder, or business partner interactions
• Strong people leadership, accountability, and process improvement mindset
• Not a job hopper
• Must not be a present or former employee of CGI
Kindly Respond to the screening question through the comment section, for quick review.
Pre-screening notes:
• How many years of experience you have as an Operations Manager in a Financial Services BPO?
• Do you have exposure to SLA/KPI Management or operational governance?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?
• When are you available to start once hired?
Role
Customer Delivery Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
0 - 10 Year(s)
Confidential
Manila, Philippines
Medical Billing Specialist (RCM Account)-Taguig
Gratitude Inc1 - 23 Year(s)
₱ 2.5 - ₱ 33K p.m
Manila, Philippines
CSR Financial account(SNL)-Wns Eastwood
Gratitude Inc0 - 15 Year(s)
₱ 10 - ₱ 15K p.m
Manila, Philippines
Application Support Engineer (Google Kubernetes Engine)
Gratitude Inc3 - 4 Year(s)
Confidential
Manila, Philippines
HGS Bridgertowne -CSR Financial account
Gratitude Inc1 - 24 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
CSR -Insurance Account pasay
Gratitude Inc1 - 15 Year(s)
₱ 40 - ₱ 45K p.m
Manila, Philippines
1 - 23 Year(s)
₱ 25 - ₱ 35K p.m
Manila, Philippines
Customer service representative
Gratitude Inc0 - 3 Year(s)
₱ 20 - ₱ 35K p.m
Manila, Philippines
Training Content Designer- Uber
Gratitude Inc1 - 2 Year(s)
₱ 75 - ₱ 80K p.m
Manila, Philippines
Dayshift CSR -Insurance Account WNS company Alabang
Gratitude Inc1 - 10 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines