Service Delivery Manager

Gratitude Inc

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3 weeks ago

Service Delivery Manager

3-5 Year(s)

Manila (Pasig)

Job Description

Key Skills

BPO Skills Operations Manager Operation Management Financial Services College Graduate SLA / KPI Management

2 candidate(s) have already applied for this Job. Apply now

Non-Negotiable:
• College graduate
• At least 3 years’ experience as an Operations Manager in Financial Services BPO.
• Exposure to SLA/KPI management, account performance, and operational governance
• Experience with client, stakeholder, or business partner interactions
• Strong people leadership, accountability, and process improvement mindset
• Not a job hopper
•

Pre-screening notes:
• How many years of experience you have as an Operations Manager in a Financial Services BPO?
• Do you have exposure to SLA/KPI Management or operational governance?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?
• When are you available to start once hired?

Role

Customer Delivery Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jane E Nwafor

Recruiter - Gratitude Inc

NA, nigeria

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