Service Delivery Manager

Gratitude Inc

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4 days ago

Service Delivery Manager

3-4 Year(s)

90 - 100 Thousand p.m

Manila (Pasig)

Job Description

Key Skills

BPO Skills bachelors degree Operations Manager experience loan or financial services experience SLA / KPI Management

0 candidate(s) have already applied for this Job. Apply now

Non-Negotiable:

• College graduate

• At least 3 years’ experience as an Operations Manager in Financial Services BPO.

• Exposure to SLA/KPI management, account performance, and operational governance

• Experience with client, stakeholder, or business partner interactions

• Strong people leadership, accountability, and process improvement mindset

Pre-screening notes:

• How many years of experience you have as an Operations Manager in a Financial Services BPO?

• Do you have exposure to SLA/KPI Management or operational governance?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?

• When are you available to start once hired?

Role

Customer Service Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Anitha Batamuriza

Recruiter - Gratitude Inc

NA, rwanda

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