Senior Complaints Analyst

Gratitude Inc

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2 days ago

Senior Complaints Analyst

3-5 Year(s)

30 - 35 Thousand p.m

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

bachelors degree Medical Device Account ISO 13485

1 candidate(s) have already applied for this Job. Apply now

Job title: Senior Complaints Analyst

Work set up: Hybrid (Onsite during probationary period), Cebu City
Work shift: 8PM - 5AM (Weekends off)
Salary: up to 34k package
Experience: 3+years
Start date: ASAP
Headcount: 1

Qualifications:
• Bachelor’s degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired
• 3+ years experience in medical device product quality complaints management
• Knowledge of complaints management in medical device industry
• Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines
• Able to write effective Medical and Technical narratives regarding the complaints
• Not a job hopper
• Must not be a present or former employee of Wipro

Recruitment Process:
Initial Interview: HRI (Human Resource Interview) c/o Karina
Operations interview via MS Teams

SEND YOUR ANSWERS FOR THE PRESCREENING QUESTIONS TO MY EMAIL, JEMOMBOYA@GMAIL.COM

Pre-screening Notes:
• How many years of relevant experience you have with medical device product quality complaints management?
• Do you have understanding about ISO 13485?
•. Do you have knowledge Knowledge of complaints management in medical device industry?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in Cebu with a night shift schedules?
• When are you available to start once hired?

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

Health/Fitness/Wellness

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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