Scheduler (Workforce Scheduler)
Gratitude IncScheduler (Workforce Scheduler)
Job Description
Key Skills
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Job Title:*Scheduler (Workforce Scheduler)
Work Location: Alphaland Makati
Work Setup and Schedule: Onsite / Shifting
Salary:27K
Headcount: 1 for Alphaland
Overview:
Responsible for creating and managing effective schedules that align staffing requirements with forecasted demand.
Key Responsibilities:
- Develop and maintain employee schedules based on forecasts
- Manage shift bids, schedule adjustments, and updates
- Ensure optimal staffing coverage while minimizing costs
- Coordinate closely with operations teams
Basic Qualifications:
- At least 1 year of experience in WFM scheduling
- Intermediate to advanced Excel skills
- Knowledge of forecasting and capacity planning concepts
- Strong attention to detail and organizational skills
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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