SAP Order-to-Cash (OTC) Lead
Gratitude IncSAP Order-to-Cash (OTC) Lead
Job Description
Key Skills
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Job Title: SAP Order-to-Cash (OTC) Lead
Position ID: J1025-1579
Category: ERP/CRM/Tools
Location: Taguig City
Work set up: Hybrid (3 days/week onsite)
Salary: Php 150,000
Work schedule: EMEA/Mid-shift
Experience required: 8-10 years
Non-negotiables:
• 8+ years of experience in SAP with a specialization in Order-to-Cash (OTC) processes.
• Expertise in both ECC and SAP S/4HANA environments with a focus on support and enhancements.
• Deep understanding of Sales Order Management, Pricing, Delivery, and Billing.
• Strong integration knowledge with SAP FICO, MM, and other modules
• Must not be a present or former employee of CGI
• Must also not a job hopper who only works for less than a year per company
Position Description:
We are looking for an experienced and client-focused SAP Order-to-Cash (OTC) Lead to support and continuously enhance our client's SAP OTC solution. This role is dedicated to providing functional support, process optimization, and solution stability within a complex, global SAP environment.
The successful candidate will have deep functional and technical expertise in both ECC and SAP S/4HANA, strong problem-solving capabilities, and experience supporting large enterprise clients. You will lead key OTC areas, including Order Management, Pricing, Billing (Service and Project-based), Logistics Execution, and Credit Management, while ensuring a high level of client satisfaction and service excellence.
Your future duties and responsibilities:
• Act as the primary functional lead for the client's SAP OTC landscape, ensuring seamless day-to-day support and system stability.
• Manage and resolve incidents, service requests, and enhancements in collaboration with the client and internal support teams.
• Analyze and troubleshoot complex OTC issues across modules including Sales, Pricing, Billing, Credit Management, and Logistics Execution.
• Drive continuous improvement initiatives by identifying process optimization and automation opportunities within OTC.
• Coordinate with cross-functional teams (FI/CO, MM, PS, and Technical) to ensure integrated and efficient end-to-end solutions.
• Support period-end and quarter-end closing activities, ensuring timely and accurate order-to-cash processing.
• Prepare functional documentation, impact assessments, and test scripts for change requests and system updates.
• Lead and mentor your team to support resources to ensure high-quality, consistent service delivery.
• Maintain strong client relationships, providing proactive communication and advisory support.
Required qualifications to be successful in this role:
• 8+ years of experience in SAP with a specialization in Order-to-Cash (OTC) processes.
• Expertise in both ECC and SAP S/4HANA environments with a focus on support and enhancements.
• Deep understanding of Sales Order Management, Pricing, Delivery, and Billing.
• Strong integration knowledge with SAP FICO, MM, and other modules
• Proven ability to lead workstreams independently in a client-facing support environment.
• Strong analytical and problem-solving skills with a proactive and service-oriented mindset.
• Excellent communication and stakeholder management skills, including experience interacting directly with clients.
• Familiarity with ITIL service management processes,
• Must be amenable to working onsite 2-3 days in McKinley, Taguig, on a mid-shift schedule.
• Should not be a job hopper who only stays for less than a year per company
• Must not be a present or former employee of CGI
Skills:
Order-to-cash
SAP R/3
SAP SCM
Pre-Screening Questions:
. How many years of experience you have in SAP with a specialization in Order-to-Cash (OTC) processes.?
. Rate your knowledge and proficiency in Expertise in both ECC and SAP S/4HANA environments with a focus on support and enhancements. From 1 to 10, 10 is the highest.
. Rate your knowledge and Familiarity with ITIL service management processes. From 1 to 10, 10 is the highest.
. Do you have knowledge with SAP FICO, MM, and other modules?
. How much is your last drawn salary?
. How much is your salary expectation?
. Are you amenable to work on a hybrid set up in Taguig with a mid shift schedule?
. When are you available to start once hired?
Role
Other Language Expert
Timings
Day Shift (Permanent)
Industry
Accounting / Finance
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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