Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections
Gratitude IncReal-Time Analyst (RTA) Lead Vertical: UK Financial Collections
Job Description
Key Skills
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Job Title: Real-Time Analyst (RTA) Lead
Vertical: UK Financial Collections
Work Setup: 100% onsite in Eton Centris, Quezon City
Work Shift: Shifting
Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience
Start Date: ASA
Qualifications:
- Graduate of a Bachelor's Degree
- 2+ years managing RTA teams in a contact center environment
- Experience managing multiple queues and geographies
- SLA Achievement
- Schedule Adherence
- Occupancy
- Forecast Variance
- Abandonment %
- Queue Management Accuracy
Recruitment Process:
Initial Interview - SVAR - L2 Interview: MS Teams - L3 Interview: MS Teams
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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