Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

Gratitude Inc

24 Views

2 days ago

Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

2-4 Year(s)

Job Description

Key Skills

Call Center SLA Requirements International BPO RTA tool

0 candidate(s) have already applied for this Job. Apply now

Job Title: Real-Time Analyst (RTA) Lead

Vertical: UK Financial Collections

Work Setup: 100% onsite in Eton Centris, Quezon City

Work Shift: Shifting

Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience

Start Date: ASA

Qualifications:

- Graduate of a Bachelor's Degree

- 2+ years managing RTA teams in a contact center environment

- Experience managing multiple queues and geographies

- SLA Achievement

- Schedule Adherence

- Occupancy

- Forecast Variance

- Abandonment %

- Queue Management Accuracy

Recruitment Process:

Initial Interview - SVAR - L2 Interview: MS Teams - L3 Interview: MS Teams

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

4+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

LIGHTRAY ACCOUNT CSR account (Dayshift)

Gratitude Inc

1 - 27 Year(s)

Inbound BPO BPO Voice Process BPO Skills

₱ 20 - ₱ 25K p.m

Manila, Philippines

Details

Hiring for Travel Account

WNS Global Services

1 - 2 Year(s)

Sales GDS Experience Travel Experience

₱ 20 - ₱ 30K p.m

Manila, Philippines

Details

Customer service representative

Gratitude Inc

0 - 2 Year(s)

BPO Skills

₱ 20 - ₱ 35K p.m

Manila, Philippines

Details

Associate Director, Quality

Gratitude Inc

3 - 5 Year(s)

Six Sigma BPO Healthcare. Quality Manager.

₱ 100 - ₱ 180K p.m

Manila, Philippines

Details

Client Services Agent - Financial Account -Taguig

Gratitude Inc

2 - 26 Year(s)

Asset management Inbound BPO BPO Voice Process

₱ 22 - ₱ 32K p.m

Manila, Philippines

Details

Customer Service Representative (Call Center Agent)

Gratitude Inc

3 - 5 Year(s)

Agile Problem Solving General customer service Excellent Communication, Customer Service and Empathy Skills

Confidential

Manila, Philippines

Details

Now Hiring | Insurance Account | Experienced Voice CSR

Gratitude Inc

1 - 3 Year(s)

Insurance Skills good communication skills

₱ 23 - ₱ 25K p.m

Manila, Philippines

Details

CSR- Retail Account -Fairview

Gratitude Inc

1 - 25 Year(s)

Inbound BPO BPO Voice Process BPO Operations

₱ 25 - ₱ 29K p.m

Manila, Philippines

Details

CSR Healthcare account-Alldigitech Taguig

Gratitude Inc

0 - 20 Year(s)

Call Center BPO Voice Process BPO industry

₱ 18 - ₱ 28K p.m

Manila, Philippines

Details

WFM TEAM LEAD - NLCH | MOA |

Gratitude Inc

1 - 8 Year(s)

Scheduling Verint BPO Voice Process

₱ 35 - ₱ 40K p.m

Manila, Philippines

Details