Real-Time Analyst (RTA) Lead

Gratitude Inc

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2 weeks ago

Real-Time Analyst (RTA) Lead

2-10 Year(s)

Quezon Calabarzon

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Job Description

Key Skills

Accuracy Accurate SLA Requirements Scheduling Analyst forecasting.

42 candidate(s) have already applied for this Job. Apply now

QUALIFICATIONS:

• Graduate of a Bachelor’s Degree

• 2+ years managing RTA teams in a contact center environment.

• Experience managing multiple queues and geographies.

• SLA Achievement

• Schedule Adherence

• Occupancy

• Forecast Variance

• Abandonment %

• Queue Management Accuracy

RECRUITMENT PROCESS:

Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams

Pre-Screening Notes:

Highest Educational Attainment:

How many years of experience do you have as an RTA Lead in a contact center environment?

How much is your last drawn salary?

How much is your expected salary?

Are you amenable to working 100% on-site in Quezon City with a shifting schedule?

Can you start immediately?

Role

Collections Manager

Timings

UK Shift (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Ifunanya Edeh

Recruiter - Gratitude Inc

NA, nigeria

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