Real-Time Analyst (RTA)

Gratitude Inc

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1 week ago

Real-Time Analyst (RTA)

1-3 Year(s)

₱ 21 - ₱ 27K p.m

Davao

Job Description

Key Skills

WFM System Real Time Analyst good communication skills RTA tool

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Job Title: Real-Time Analyst (RTA)

Work Location:, Davao

Work Setup & Schedule: Onsite/Shifting schedule

Salary: 21k-27k

HC:(2) Davao

***Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.***

Overview:

Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities:

•Monitor queues, staffing, and service levels in real time

•Track attendance and schedule adherence

•Identify and escalate risks impacting performance

•Provide immediate recommendations to address gaps

Basic Qualifications:

•At least 1 year WFM or RTA experience in a BPO setting

•Strong analytical and problem-solving skills

•Proficiency in MS Excel and WFM tools

•Good communication and stakeholder management skills

Pre-Screening Notes

Educational Attainment:

Years of Experience in WFM or RTA in a BPO Setting:

WFM Tools Used:

Last Drawn Salary:

Expected Salary:

Role

Account Manager

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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