Real-Time Analyst
Gratitude IncReal-Time Analyst
Job Description
Key Skills
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Job Title: Real-Time Analyst
Vertical: UK Financial Customer Service
Work Setup: 100% onsite in Eton Centris, Quezon City
Work Shift: Shifting
Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience
Start Date: ASAP
Headcount: 2
QUALIFICATIONS:
• Graduate of a Bachelor’s Degree
• 1-2 years of work experience in workforce management in a contact center environment
• 2-4 years overall experience
• Banking industry experience is highly preferred
• Exposure to UK/US/AU Banking industry is an advantage
• Good analytical skills
•Excellent in MS Excel & number crunching
• Experience with Workforce Management software (scheduling, performance tracking, reporting)
RECRUITMENT PROCESS:
Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams
Pre-Screening Notes:
Highest Educational Attainment:
How many years of experience do you have in workforce management in a contact center environment?
Years of banking industry experience:
Do you have exposure to the UK/US/AU Banking industry?
How much is your last drawn salary?
How much is your expected salary?
Are you amenable to working 100% on-site in Quezon City with a shifting schedule?
Can you start immediately?
Role
Any Other
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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