Real-Time Analyst
Gratitude IncReal-Time Analyst
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Overview
Monitor intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities
- Monitor queues, staffing, and service levels in real time
- Track attendance and schedule adherence
- Identify and escalate risks impacting performance
- Provide immediate recommendations to address gaps
Requirements
- At least 1 year WFM or RTA experience in a BPO setting
- Strong analytical and problem-solving skills
- Proficiency in MS Excel and WFM tools
- Good communication and stakeholder management skills
To Apply
Send the following pre-screening answers to kenmerc6@gmail.com
1. Educational Attainment
2. Years of Experience in WFM or RTA in a BPO Setting
3. WFM Tools Used
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
REAL-TIME ANALYST (RTA) | DAVAO
Gratitude Inc1 - 10 Year(s)
₱ 20 - ₱ 30K p.m
Davao, Philippines
TopBPO's hiring with Great job offers/Apply now
Gratitude Inc0 - 5 Year(s)
₱ 15 - ₱ 35K p.m
Davao, Philippines
QUALITY ASSURANCE MANAGER - TELCO | ONSITE DAVAO CITY
Gratitude Inc3 - 15 Year(s)
₱ 80 - ₱ 100K p.m
Davao, Philippines
WE’RE HIRING: SALES CUSTOMER SERVICE REPRESENTATIVES
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 25K p.m
Davao, Philippines
Customer Service Representative (Telco)
Gratitude Inc0 - 2 Year(s)
₱ 23 - ₱ 28K p.m
Davao, Philippines
Customer service representative
Gratitude Inc0 - 2 Year(s)
Confidential
Davao, Philippines
WFM Team Lead
Gratitude Inc2 - 3 Year(s)
Confidential
Davao, Philippines
Quality Assurance Manager Telco URGENTLY HIRING
Gratitude Inc2 - 4 Year(s)
Confidential
Davao, Philippines
BIG PAY, EASY PROCESS - APPLY NOW!
Gratitude Inc0 - 5 Year(s)
₱ 25 - ₱ 50K p.m
Davao, Philippines