RCM Operations Manager
Gratitude IncRCM Operations Manager
Job Description
Key Skills
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RCM Operations Manager
Location: TP Alphaland, Magallanes, Makati, Philippines
Work Setup: Onsite
Shift: Night Shift
Target Start Date: October 5, 2026
Salary: Confidential / Internal
Position Overview
We are looking for an experienced RCM Operations Manager to provide strategic and operational leadership for a healthcare Revenue Cycle Management (RCM) program. The role will own service delivery, operational performance, client governance, cost efficiency, and leadership development.
Key Responsibilities
Strategic Operations & Service Delivery
Oversee end-to-end RCM operations and ensure achievement of contractual SLAs, KPIs, and financial targets.
Partner with WFM on forecasting, capacity planning, staffing optimization, and scheduling.
Identify operational risks and implement data-driven solutions and process improvements.
People Leadership
Lead, mentor, and develop Supervisors, Assistant Managers, and support teams.
Drive employee engagement, accountability, retention, and leadership development.
Establish performance management and career development frameworks.
Client & Stakeholder Management
Act as the primary operational contact for client stakeholders.
Lead WBR, MBR and QBR discussions with operational metrics, trends, and improvement initiatives.
Manage client escalations, service recovery, and operational alignment.
Quality, Compliance & Transformation
Drive Lean/Six Sigma, automation, and continuous improvement initiatives.
Ensure compliance with HIPAA, healthcare data privacy, and internal quality standards.
Oversee audit readiness and collaborate with HR, IT, Finance, Training, QA, and WFM.
Required Qualifications
5+ years of progressive BPO leadership experience, including significant experience managing Healthcare RCM campaigns at a managerial level.
Experience managing large teams and multiple LOBs.
Strong knowledge of RCM metrics, financial analytics, capacity planning, and WFM.
Proven client management and governance experience.
Excellent executive communication, strategic thinking, and change management skills.
Important Eligibility
Former Teleperformance employees are not eligible for rehire, directly or through a third party.
Must be willing to work onsite at TP Alphaland, Magallanes, Makati.
Must be willing to work the night shift.
Target joining date: October 5, 2026.
Interview Process
Validation → 3-Level Interview Process
Candidate Questionnaire
Please complete the questionnaire to proceed with the screening process:
Questionnaire Link: https://myglit.com/lateral/cref/e38f8baf3e
Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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