Quality Assurance Supervisor
Gratitude IncQuality Assurance Supervisor
Job Description
Key Skills
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Key Duties and Responsibilities
- Quality control and inspection
- Quality assurance and system inspection
- Root cause analysis and continous improvement
- Team supervision and training
- Reporting and documentation
- Compliance, safety and audit support
- Product release and certification
Qualifications :
- Must have a Helpdesk-type background (hardware and software troubleshooting experience)
- Familiar with operating systems troubleshooting.
- Microsoft product knowledge is required
- Should have experience supporting a BPO environment.
- At least 6 months of experience in QA or a related field, including team leader experience.
- Must be an IT graduate or undergraduate with at least 2 years of college experience.
Role
Quality Coach
Timings
Rotational Shifts (Contract To Hire)
Industry
Other
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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