QUALITY ASSURANCE | COGNIZANT TAGUIG | ONSITE | SPANISH bilingual
Gratitude IncQUALITY ASSURANCE | COGNIZANT TAGUIG | ONSITE | SPANISH bilingual
Job Description
Key Skills
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JOB POST TITLE:
QUALITY ASSURANCE | COGNIZANT TAGUIG | ONSITE | BILINGUAL ENGLISH + SPANISH
COMPANY: Cognizant
LOCATION: Taguig
WORK SETUP: Onsite
INDUSTRY: BPO / QA / Customer Experience
JOB DESCRIPTION:
Cognizant Taguig is looking for Quality Assurance Associates. You will be responsible for monitoring, evaluating, and ensuring quality standards are met for customer interactions.
SALARY + BENEFITS:
Competitive salary package + HMO + Allowances + Performance Incentives + Career Growth
QUALIFICATIONS:
- Completed at least 2 years in college with no back subjects
- College graduate is also welcome to apply
- Minimum of 1 year QA experience in BPO
- Proficient in both English and Spanish language
- Open for non-native speakers only
- Basic knowledge of Google Suite: Sheets, Slides, Docs, Drive
- Knowledge of quality assurance terminology, methods, and tools
- Analytical, problem-solving, and decision-making skills
- Demonstrated knowledge of testing best practices, version control practices, and defect management practice
- In-depth understanding of industry standards and company policies
- Meticulous and diligent attributes regarding working knowledge of products and processes
- Willing to work onsite in Taguig
- Willing to work on shifting schedule
KEY RESPONSIBILITIES:
- Monitor and evaluate customer interactions for quality
- Provide feedback and coaching to agents
- Ensure compliance with company policies and industry standards
- Document QA findings and contribute to process improvements
- Handle defect management and reporting
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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