Quality Assurance Analyst| Digital Advertisement
Gratitude IncQuality Assurance Analyst| Digital Advertisement
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Job role
Conduct systematic QA evaluations of support interactions tickets, live chats, emails, and escalations assessing accuracy, process adherence, and communication quality against defined rubrics. Audit technical integration cases involving API failures, SDK issues, and payload errors. Write and execute advanced SQL queries to validate data pipelines, verify conversion event integrity, and identify attribution anomalies. Build and maintain SQL-based QA dashboards surfacing quality metrics and SLA compliance data. Review and validate API implementations, audit JSON/XML payloads for schema mismatches, missing parameters, and authentication failures. Perform end-to-end QA of conversion tracking setups including pixel-based, server-side, and hybrid architectures. Evaluate support quality on Ads Manager platforms —Meta, Google, TikTok covering CAPI implementations, match rate analysis, and policy escalations. Design QA test cases, rubrics, and checklists; maintain a centralized defect knowledge base. Deliver structured agent feedback, participate in calibration sessions, and collaborate with Training on remediation content. Produce weekly, monthly, and quarterly QA performance reports with data-backed improvement recommendations.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field
- 2–4 years in backend support, ad tech, or technical QA (BPO required)
- Expert SQL, RESTful API proficiency, JSON/XML debugging, Postman
- Hands-on knowledge of Meta, Google Ads, TikTok for Business, CAPI, and attribution models
Role
QA Analyst
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Travel & Cruise Support | 3 Mos BPO Exp Needed
Gratitude Inc0 - 2 Year(s)
Confidential
Manila, Philippines
Customer Success Manager
Gratitude Inc1 - 3 Year(s)
40 - 45 Thousand p.m
Manila, Philippines
Cognitive AI - SAP
Gratitude Inc2 - 3 Year(s)
65 - 150 Thousand p.m
Manila, Philippines
SAP S/4 HANA Finance Consultant
Gratitude Inc2 - 30 Year(s)
95 - 150 Thousand p.m
Manila, Philippines
WNS bridgetowne :CSR -Insurance Account
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Trainer (Trainer)
Gratitude Inc2 - 5 Year(s)
40 - 45 Thousand p.m
Manila, Philippines
1 - 10 Year(s)
15 - 30 Thousand p.m
Manila, Philippines
C&I Data Analyst
Gratitude Inc3 - 30 Year(s)
75 - 100 Thousand p.m
Manila, Philippines
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
20 - 30 Thousand p.m
Manila, Philippines