Quality Analyst - UK Financial Collections

Gratitude Inc

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2 weeks ago

Quality Analyst - UK Financial Collections

2-4 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

Six Sigma BPO Experience Bachelor degree UK Banking Industry

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Account: UK Financial Collections

Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 30% hike from last drawn salary + 2400 allowance depending on experience
Start date: ASAP
Headcount: 2

Qualifications:
• Bachelor's Degree
• Minimum of 2 years work experience in UK/US/AU banking operations and quality assurance in a call center or shared services environment
• 2-4 Years of contact center experience in the banking industry.
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
• Excellent communication & feedback/coaching skills.
• Not a job hopper

Key Responsibilities & Qualifications:
• Role: Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.
• Skills: Strong analytical, communication (verbal/written), and negotiation skills.
• Process Knowledge: Understanding of financial regulations and compliance standards.

Kindly answer these questions and send it as your comment while applying.

Pre-screening Notes:
• How many years of relevant experience you have in in US/UK banking operations and quality assurance in a call center or shared services environment?
• How many years of of contact center experience in the banking industry do you have?
• Do you have Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc?
• Do you have exposure to UK banking or collections experience in other verticals?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?

Role

Account & Financial Services

Timings

Rotational Shifts (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Process

Voice

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Evangeline Ugwumba

Recruiter - Gratitude Inc

NA, nigeria

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