Quality Analyst - Pasig city
Job Description
Key Skills
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JOB DESCRIPTION
Designation/ Role: Quality Analyst
Department: Medical Billing
Work Timing: Night Shift
Qualifications: Any Graduate Preferred
Skills:
A successful candidate must have proficient knowledge/capabilities in the following areas:
- Ability to perform at a high level of productivity and quality.
- Capacity to maintain a high level of accuracy.
- Excellent written and oral communication skills required to represent Infinx Clients.
- Computer skills including Microsoft Office Suite.
- Skills to work independently and be resourceful with the ability to multitask.
Experience
2-3+ years’ experience in calling process.
Job Responsibilities - Random Transactional Monitoring – Ensuring systematic Quality check of previous day’s
production i.e. Analysis of account, Calling analysis, correct follow up, required action
taken and updated software, updated productivity report. - Identifying errors critical to process such as wrong analysis results to incorrect follow up,
Incorrect or incomplete information captured on call, Incorrect or incomplete action
taken, incomplete production report. - Ensure the team must be aware of criticality of Fatal and non-fatal parameters/errors.
- Ensuring the error must be communicated to associate and process owners. Associate
provided constructive feedback about the error committed and corrected. - Ensuring that Corrective Action Policy is adhered to and Improvements seen on
individuals being audited. - Ensure that every week team will be briefed about the major errors committed towards
process. Team must be coached about the correct follow ups related to those errors. - Weekly/Monthly Quality performance report to be mailed to internal client on time.
Reports generated must be error free. - Maintaining the Quality Metrics i.e. Process quality score, Individual quality score,
number of errors, Corrective Action policy, Categorization of associates, documentation
of Fatal errors, Improvement plans, Process Knowledge Test etc. - Responsible for random transaction audits and performance of new hires during
OJT/Nesting period.
Role
Associate/Senior Associate -(NonTechnical)
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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