Travel Consultant | Premium International Airline Account
TDCXTravel Consultant | Premium International Airline Account
Job Description
Key Skills
17 candidate(s) have already applied for this Job. Apply now
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
- Competitive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
- Handle phone-in/chat enquiries of current and prospective members.
- Identify cause of problems and recommend solutions.
- Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.
- Maintain member accounts whenever there are changes in their profiles.
- Send program-related collaterals and forms.
- Advise on latest promotions and mechanics.
- Manage feedback/ complaints and liaise with backend support to resolve members’ issues.
- Involve in ad-hoc projects.
- Meet daily KPI requirement.
Who are we looking for?
- Completed 2 years in college.
- With at least 1 year international airline account experience in a BPO.
- Must be familiar with the GDS system.
- Experience in chat or email support is also an advantage.
- Strong verbal and written English communication skills.
- Amenable to work in rotating shifts.
- Can work in Ortigas Center, Pasig City.
How to apply?
Online
Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub
Onsite
Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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