Gratitude Inc banner
MyGlit Jobs |  Jobs |   QA Manager for Retail in Mumbai & Delhi

QA Manager for Retail

Gratitude Inc
1481 Views
9 months ago

QA Manager for Retail

5-6 Year(s)
10 - 15 Thousand p.m
Manila (Ayala Alabang Muntinlupa City)
Manila (Ayala Alabang Muntinlupa City)

Job Description

Key Skills

BPO Experience

0 candidate(s) have already applied for this Job. Apply now

 



Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.



Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.



Non Negotiable Requirements:

•The hiring Team wants to see that level of experience in multi program and multi site management for QA.

•Six sigma certification

•At least 5years experience as QA Manager with BPO experience

Role

Quality Assurance & Quality Control Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Research & Development / Engineering Design

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   QA Manager for Retail in Mumbai & Delhi

Esther Adesoye

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Similar Jobs

0 - 1 Year(s)

Call Center

Confidential

Manila, Philippines

2 - 25 Year(s)

Service Desk Service Desk Operations senior service desk analyst

30 - 45 Thousand p.m

Manila, Philippines

3 - 10 Year(s)

PH - Registered Nurse US Registered Nurse PHRN or USRN

40 - 50 Thousand p.m

Manila, Philippines

1 - 2 Year(s)

International Call Centre Insurance Skills International BPO

80 - 85 Thousand p.m

Manila, Philippines

MyGlit Jobs |  Jobs |   Healthcare Account. in Mumbai & Delhi

Healthcare Account.

Gratitude Inc

0 - 2 Year(s)

good communication skills At least 2 years in College At least high school graduate

15 - 25 Thousand p.m

Manila, Philippines

7 - 8 Year(s)

Recruitment Executive Recruitment Manager Team Lead Recruitment

50 - 65 Thousand p.m

Manila, Philippines

0 - 17 Year(s)

Inbound BPO BPO Voice Process BPO Skills

20 - 30 Thousand p.m

Manila, Philippines

0 - 10 Year(s)

Inbound BPO BPO Voice Process BPO Skills

10 - 30 Thousand p.m

Manila, Philippines

4 - 9 Year(s)

HIPAA Utilization Management Utilization Review

150 - 180 Thousand p.m

Manila, Philippines

0 - 3 Year(s)

Communication Skills BPO Skills typing skills

Confidential

Manila, Philippines