PROCESS EXCELLENCE LEAD

Gratitude Inc

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1 month ago

PROCESS EXCELLENCE LEAD

3-7 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Data Analysis Lean Six Sigma Black Belt Robotic Process Automation Advanced Excel

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Account: Healthcare

Work Setup: Hybrid (3 days onsite per week)

Work Shift: Night Shift

Salary: Up to 68K (open for negotiation)

Start Date: TBD

Location:

Headcount: 1

Non-Negotiable Requirements

At least 2 years of college completed; Bachelor’s degree preferred

Lean Six Sigma Green Belt certification – required

5–7 years of relevant experience in process excellence or continuous improvement

Healthcare industry background preferred, but open to candidates from any sector (manufacturing, engineering, etc.)

Key selling point: Successful candidate will receive company-sponsored Six Sigma Black Belt training

Job Description

Lead and execute process improvement and transformation initiatives using Lean Six Sigma, automation, analytics, and other methodologies

Maintain strong operational control through monitoring, risk identification, and mitigation planning

Manage end-to-end transition activities, ensuring quality, metrics alignment, and issue escalation/resolution

Drive ideation, and lead both small and large-scale improvement projects

Guide, mentor, and provide direction to a team of Black Belts

Collaborate with cross-functional stakeholders to align performance outcomes with organizational goals

Key Skills Required

Lean Six Sigma Black Belt / MBB certification (from recognized bodies)

Deep expertise in Six Sigma methodology and process improvement (minimum 5 years)

Strong experience in transition management, including metric definition, SLA standardization, issue tracking, and reporting

Proficiency in Excel and Minitab

Understanding of process automation, including identification, applicability assessment, and program management

Exposure to data analytics is a plus

Advantageous: Healthcare domain knowledge (payer, provider, benefit configuration, etc.)

Mandatory Skill: Quality Management

Pre-Screening Questions

How many years of related experience do you have in process excellence or process improvement?

Are you Lean Six Sigma Green Belt certified?

Rate your knowledge of Six Sigma methodology and process improvement (1–10, with 10 being the highest).

Do you have experience in transition management (metric definition, SLA standardization, issue tracking, and reporting)?

Rate your proficiency in Excel and Minitab (1–10).

What is your last drawn salary?

What is your expected salary?

Are you amenable to working on a hybrid setup in Cebu with a night shift schedule?

If hired, when can you start?

Role

Business Development Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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