Operations Supervisors - Travel &Hospitality

Gratitude Inc

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1 month ago

Operations Supervisors - Travel &Hospitality

2-4 Year(s)

Manila (Pasay City)

Job Description

Key Skills

Operations Supervisor BPO Experience Travel and Hospitality (IATA) Certified or Diploma in Travel and Tourism Strong people management skills with the ability to lead, motivate and develop a team compliance and quality assurance processes

1 candidate(s) have already applied for this Job. Apply now

Manage a team of customer service representatives, providing coaching, training and performance feedback

Monitor and analyze team and individual performance metrics to identify areas for improvement

Implement effective quality assurance processes and provide feedback to drive operational excellence

Collaborate with department heads to optimize workflows and implement new policies or procedures

Foster a positive, motivating team environment to support high staff engagement and retention

Identify and address any operational issues, escalating to senior management as needed

Ensure full compliance with client requirements, contractual obligations and internal policies

Requirements :

Minimum 1-2 years' experience in a contact center operations supervisory role(BPO)

Strong people management skills with the ability to lead, motivate and develop a team

Excellent verbal and written communication skills, with the ability to liaise effectively at all levels

Problem-solving mindset with a keen eye for detail and a focus on continuous improvement

Proficient in using contact center software and reporting tools

Understanding of contact center metrics and the ability to drive performance improvements

Familiarity with compliance and quality assurance processes in a contact center environment

Willing to work on a shifting schedule.

Role

Operations Manager

Timings

Day Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Cynthia Mburugu

Recruiter - Gratitude Inc

NA, kenya

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