Operations Supervisor – Travel & Hospitality Account

Gratitude Inc

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14 hours ago

Operations Supervisor – Travel & Hospitality Account

1-4 Year(s)

Manila (Pasay City)

Job Description

Key Skills

Operations Supervisor operations skills BPO Operations

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Work Location: MOA, Pasay (Onsite)
Work Schedule: Shifting Schedule

We're looking for experienced Operations Supervisors to lead high-performing customer service teams in a Travel & Hospitality account. If you have strong leadership skills, a passion for coaching teams, and experience driving operational excellence in a BPO environment, we'd love to hear from you!

Key Responsibilities

Lead, coach, and develop a team of Customer Service Representatives to achieve performance targets.
Monitor team and individual performance, providing regular coaching and constructive feedback.
Drive quality assurance initiatives and implement continuous improvement plans.
Collaborate with cross-functional teams to improve workflows and operational processes.
Foster a positive, engaging, and high-performing team culture.
Identify and resolve operational challenges, escalating issues when necessary.
Ensure compliance with client requirements, internal policies, and operational standards.

Qualifications

Minimum 1–2 years of experience as a Supervisor in a BPO/contact center environment.
Strong leadership, coaching, and people management skills.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Experience using contact center systems, reporting tools, and performance metrics.
Knowledge of quality assurance and compliance processes in a contact center environment.
Willing to work onsite in MOA on a shifting schedule.
Immediate joiners are highly preferred.

If you're ready to take the next step in your leadership career, we'd love to hear from you!

Apply now by sending your updated CV.

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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