OPERATIONS SUPERVISOR – TRAVEL AND HOSPITALITY
Gratitude IncOPERATIONS SUPERVISOR – TRAVEL AND HOSPITALITY
Job Description
Key Skills
28 candidate(s) have already applied for this Job. Apply now
Job Title: OPERATIONS SUPERVISOR – TRAVEL AND HOSPITALITY
Work Location: MOA, Pasay City
Work Setup: Onsite
Work Schedule: Graveyard Shift
Salary: Negotiable
Start Date: August 31
We are looking for an experienced Operations Supervisor to lead a team within a Travel and Hospitality account. The ideal candidate will have strong contact center leadership experience, excellent people management skills, and the ability to drive team performance and operational excellence.
KEY RESPONSIBILITIES
Manage and supervise a team of Customer Service Representatives.
Provide coaching, training, and regular performance feedback to support team development.
Monitor and analyze team and individual performance metrics to identify areas for improvement.
Implement effective quality assurance processes and provide feedback to improve performance.
Collaborate with department heads to optimize workflows and support the implementation of new policies and procedures.
Foster a positive and motivating work environment that promotes employee engagement and retention.
Identify and address operational issues and escalate concerns to senior management when necessary.
Ensure compliance with client requirements, contractual obligations, and internal policies.
Drive continuous improvement initiatives to enhance team performance and operational efficiency.
QUALIFICATIONS
Minimum of 1–2 years of experience in a contact center operations supervisory role.
Strong people management skills with the ability to lead, motivate, and develop a team.
Excellent verbal and written communication skills.
Strong problem-solving skills, attention to detail, and a continuous improvement mindset.
Proficiency in using contact center software and reporting tools.
Strong understanding of contact center metrics and experience driving performance improvements.
Familiarity with compliance and quality assurance processes within a contact center environment.
Willingness to work onsite and on a graveyard or shifting schedule.
Role
Any Other
Timings
Night Shift (Permanent)
Industry
Other
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Security Managed Services Practitioner (Cloud Security)
Gratitude Inc3 - 5 Year(s)
₱ 60 - ₱ 100K p.m
Manila, Philippines
Marketing Operations Manager
Gratitude Inc4 - 9 Year(s)
Confidential
Manila, Philippines
5 - 7 Year(s)
₱ 100 - ₱ 108K p.m
Manila, Philippines
Senior Staff Accountant - Supervisor
Gratitude Inc4 - 5 Year(s)
₱ 60 - ₱ 65K p.m
Manila, Philippines
10 - 12 Year(s)
Confidential
Manila, Philippines
Manager (Pre-sales and Solutions)
Gratitude Inc3 - 5 Year(s)
₱ 160 - ₱ 180K p.m
Manila, Philippines
Apigee Developer_Google AI
Gratitude Inc2 - 3 Year(s)
Confidential
Manila, Philippines
HR Service Delivery Assoc Manager
Gratitude Inc7 - 8 Year(s)
Confidential
Manila, Philippines
Operations Supervisor-T-Mobile
Gratitude Inc0 - 1 Year(s)
₱ 35 - ₱ 45K p.m
Manila, Philippines
Operations Supervisor(Travel and Hospitality)
Gratitude Inc1 - 2 Year(s)
₱ 39 - ₱ 40K p.m
Manila, Philippines