Operations Supervisor

Gratitude Inc

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1 week ago

Operations Supervisor

1-2 Year(s)

₱ 30 - ₱ 40K p.m

Manila (Pasay City)

Job Description

Key Skills

Travel and Hospitality

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Job Details:

What you'll be doing
Manage a team of customer service representatives, providing coaching, training and performance feedback
Monitor and analyze team and individual performance metrics to identify areas for improvement
Implement effective quality assurance processes and provide feedback to drive operational excellence
Collaborate with department heads to optimize workflows and implement new policies or procedures
Foster a positive, motivating team environment to support high staff engagement and retention
Identify and address any operational issues, escalating to senior management as needed
Ensure full compliance with client requirements, contractual obligations and internal policies

Qualifications :
Minimum 1-2 years' experience in a contact center operations supervisory role
Strong people management skills with the ability to lead, motivate and develop a team
Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
Proficient in using contact center software and reporting tools
Understanding of contact center metrics and the ability to drive performance improvements
Familiarity with compliance and quality assurance processes in a contact center environment
Willing to work on a shifting schedule.

Kindly asnswer the pre-screening while applying and sent as comments.

Pre-Screening Notes:
Educational Attainment
Years of experience in a BPO or Contact Center Operations supervisory role
Years of experience in the Travel and Hospitality industry
Last Drawn Salary
Expected Salary

Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.

Role

Operations Manager

Timings

Flexible (Contract To Hire)

Industry

Hotels / Restaurants / Airlines / Travel

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Charity Wafula

Recruiter - Gratitude Inc

NA, kenya

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