Operations Supervisor

Gratitude Inc

799 Views

2 months ago

Operations Supervisor

1-2 Year(s)

Manila (Pasig)

Job Description

Key Skills

Communication Customer Service Leadership

1 candidate(s) have already applied for this Job. Apply now

Job Title: Operations Supervisor (BPO)

Location: TP Silver City (Onsite)

Shift: Night Shift

Responsibilities:

Manage and coach a team of customer service agents

Monitor performance and drive improvements

Ensure quality, compliance, and client standards are met

Handle operational issues and support team productivity

Requirements:

1–2 years supervisory experience in a contact center

Strong leadership and communication skills

Good understanding of KPIs and reporting tools

Willing to work night/rotational shifts

Open to supporting international markets

Note:

Former Teleperformance employees are not eligible

Pre-Screening:

Educational Attainment

Years of BPO Supervisory Experience

Last Salary

Expected Salary

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mary Abada

Recruiter - Gratitude Inc

NA, nigeria

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