Operations Manager - From BPO Healthcare Company
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Skills:
- Proven experience as Manager/Sr Manager or similar position.
- Experience with recruiting and performance evaluation processes.
- Familiarity with financial and customer service principles.
- Good math skills with the ability to create and analyze reports, spreadsheets
- Proficient user of MS Office (MS Excel in particular).
- Leadership and organizational abilities.
- Interpersonal and communication skills.
- Willingness to work in US Shift.
Experience:
10+ Years of healthcare experience in RCM.
College Graduate
Job Description:
- Delivery of work as per SOWs, maintain client confidence, expand team in terms of, improvement in process standards and associate efficiency.
Job Responsibilities
- Improve Accounts/Teams Performance
- Developing the team to execute business operations and cater to projected growth efficiently
- Manage all facets of professional billing revenue cycle processes;
- Conduct performance appraisals for the TLs, QAs and Associates
- Planning and managing the unit's operations and ensuring its success as a profit center
- Training the team and developing operating processes & systems to deliver outstanding client services
- Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time
- Analyzing the workflow to improve process quality and enhance productivity
- Developing the organization & policies to motivate & retain the workforce, manage the funds flow, and general administration.
- Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management
- Submits periodic reports to the superiors on the performance and the growth plans available with the client
- Contribute towards minimizing attrition & absenteeism
Role
Business Development Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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