IT Consultant - Ortigas Pasig
Gratitude IncIT Consultant - Ortigas Pasig
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Qualifications:
- 7 to 8 years of experience in handling a team of IT professionals as AM or Manager in BPO healthcare or at least BPO company
- Hands-on experience with Windows/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products.
Job Brief
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.
You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions
and technical manuals.
To be qualified for this role, you should hold a degree in a relevant field Experience, like Computer
Science, IT is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able
to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customer trust. They will rely on you to provide timely and accurate
solutions to their technical problems.
Responsibilities
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. Next Level Team)
- Provide prompt and accurate feedback to customers.
- Refer to internal database or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Maintain logs of downtime, repair and meter charges
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients.
Role
L2 Support Engineer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Full stack developer
Gratitude Inc3 - 5 Year(s)
Confidential
Manila, Philippines
1 - 5 Year(s)
30 - 40 Thousand p.m
Manila, Philippines
Collection Analyst (e-Commerce)
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
URGENT !!! Quality Manager- Healthcare Industry
Gratitude Inc10 - 11 Year(s)
80 - 100 Thousand p.m
Manila, Philippines
1 - 2 Year(s)
Confidential
Manila, Philippines
BPO JOBS
Gratitude Inc1 - 4 Year(s)
Confidential
Manila, Philippines
Customer service representative job
Gratitude Inc0 - 22 Year(s)
20 - 200 Thousand p.m
Manila (Cubao Quezon City), Philippines
1 - 2 Year(s)
Confidential
Manila, Philippines
Customer Service Representative
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
Customer Service Advisor Travel Account
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines