Operations Lead | TSYS Platforms | Production Support | SQL | Unix/Linux

Gratitude Inc

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9 hours ago

Operations Lead | TSYS Platforms | Production Support | SQL | Unix/Linux

8-10 Year(s)

Manila (Diliman quezon city)

Job Description

Key Skills

production support Unix/Linux College Graduate TSYS PLATFORMS ISO 8583

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Operations Lead | TSYS Platforms | Production Support | SQL | Unix/Linux | Onsite | Quezon City

Location: Eton Centris, Quezon Avenue, Quezon City, Metro Manila (Onsite)

Employment Type: Full-Time

Work Schedule: Rotating/Shifting Schedule

Experience Level: Senior (8–10 Years)

Start Date: ASAP

Open Position: 1

Lead Critical Payment Operations & Technical Support

We are looking for an experienced Operations Lead with deep expertise in TSYS Platforms, Production Support, Payment Systems, SQL, and Unix/Linux to oversee mission-critical operations and technical support.

In this leadership role, you will act as the primary technical authority, driving operational excellence, incident management, root cause analysis, and stakeholder coordination while ensuring high system availability, resilience, and performance across enterprise payment platforms.

This opportunity is ideal for professionals with strong experience supporting banking, financial services, payment processing, or enterprise transaction systems.

Key Responsibilities

Technical Leadership

Serve as the primary technical authority for evaluating and validating TSYS platform solutions.
Review and challenge solution designs to ensure they meet business, technical, scalability, and performance requirements.
Collaborate with internal teams and external stakeholders to align technical solutions with business objectives.
Bridge the gap between operational ticket management and deep technical problem analysis.

Production Support & Incident Management

Provide technical leadership during production incidents and operational bridge calls.
Lead Level 2 (L2) production support activities.
Perform incident triage, root cause analysis (RCA), and issue resolution within agreed SLAs.
Drive escalations using data-driven analysis and technical insights.
Reduce recurring incidents by identifying underlying system issues and implementing long-term solutions.

Platform Performance & System Reliability

Monitor system health, stability, and operational readiness.
Ensure system resilience, failover readiness, and service continuity.
Identify performance bottlenecks and recommend improvements.
Proactively mitigate operational risks and prevent service disruptions.
Review transaction processing performance and platform scalability.

Stakeholder & Vendor Management

Coordinate with internal teams and external technology partners to resolve production issues.
Track issue resolution progress and ensure timely closure.
Drive accountability across stakeholders while maintaining effective communication.
Participate in operational governance meetings and technical reviews.

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
8–10 years of relevant experience in Production Support, Payment Systems, Technical Operations, or Enterprise Support.
Leadership or Lead-level experience managing production operations and technical teams.
Strong analytical, troubleshooting, and decision-making skills.
Excellent communication and stakeholder management skills.
Must not be a current or former employee of the client.
Stable employment history (not a job hopper).

Core Technical Skills

Candidates should possess strong experience in the following technologies:

Payment Platforms

TSYS Platforms
Payment Processing Systems
Transaction Monitoring
Financial Services Technology

Production Support

Level 2 (L2) Support
Incident Management
Problem Management
Root Cause Analysis (RCA)
Ticket Management
SLA Management

Technical Skills

SQL
Unix/Linux
Database Management
System Performance Monitoring
Production Environment Support

Monitoring & Observability Tools

Experience with one or more of the following:

Splunk
AppDynamics
Dynatrace

Payment Messaging

ISO 8583

Preferred Qualifications

Experience in any of the following is highly desirable:

Banking Technology
Digital Payments
Credit Card Processing
Enterprise Transaction Systems
Financial Services
Production Operations Leadership
High-Availability Enterprise Systems
Performance Tuning
Technical Vendor Management

Why Join Us?

Lead enterprise-scale payment platform operations.
Work with highly critical financial systems.
Collaborate with experienced technology and operations teams.
Opportunity to influence platform reliability and operational excellence.
Competitive compensation and career advancement opportunities.

Recruitment Process

Resume Screening
Operations Interview
Final Evaluation
Job Offer

Pre-Screening Questions

Please include the following information in your application:

What is your highest educational attainment?
How many years of experience do you have supporting TSYS platforms, payment systems, or enterprise production environments?
Describe your experience leading production support or technical operations teams.
Do you have hands-on experience with SQL, Unix/Linux, and Root Cause Analysis (RCA)? Please provide examples.
Have you worked with ISO 8583 messaging or payment processing platforms?
Which monitoring and observability tools have you used (e.g., Splunk, AppDynamics, Dynatrace)?
Are you willing to work onsite in Quezon City on a shifting schedule?
What is your current or most recent salary, and what are your salary expectations?
When would you be available to start if selected?

ATS & Google Jobs Keywords

Operations Lead • Technical Operations Lead • Production Support Lead • TSYS Platform • Payment Systems • Payment Operations • Banking Technology • Financial Services • SQL • Unix • Linux • Database Management • ISO 8583 • Incident Management • Root Cause Analysis • RCA • L2 Support • Technical Support Lead • System Monitoring • Splunk • AppDynamics • Dynatrace • Enterprise Applications • Transaction Processing • Service Operations • Technical Leadership • Vendor Management • SLA Management • Operations Manager • Enterprise Support • Onsite Jobs • Quezon City Jobs • Immediate Hiring • Full-Time Jobs

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Comfort Etim

Recruiter - Gratitude Inc

NA, nigeria

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