Operations Lead

Gratitude Inc

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1 week ago

Operations Lead

10-20 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

Linux SQL production support College Graduate TSYS PLATFORMS ISO 8583

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Gratitude Inc. is a professional HR Tech recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia and Africa. We are a direct sourcing partner Company of the different top BPO's offshore and onshore.

Job title: Operations Lead

Work set up: Onsite (Eton Centris, Quezon Avenue, Quezon City))

Work shift: Shifting Schedule
Start date: ASAP

Years of Experience: 10years+

Headcount:1

Qualifications:

• College Graduate

• Act as the primary technical authority to review and challenge TSYS proposed solutions.

• Critically assess solution design, including

• Performance parameters (e.g., transactions per second, scalability)

• Work closely with UBP and internal teams to:

* Align TSYS solutions with bank-specific requirements

• Bridge the gap between ticket management and deep technical analysis

• knowledgeable in Root Cause Analysis & SQL

• Not a job hopper

Responsibilities:

• Leverage UBP expertise to evaluate contractual and technical commitments

• Drive escalations where necessary with clear data-backed insights.

• Provide hands-on leadership for production and operational calls.

• Reduce dependency on UBP leadership for issue resolution by:

*Bringing strong TSYS domain expertise

* Enabling faster triaging and root cause analysis

* Ensure smooth functioning of L2 support and technical operations.

• System resilience, failover, and operational readiness

• Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution

• Ensure proactive mitigation of risks (e.g., RC91, performance bottlenecks).

• Perform incident triage, root cause analysis (RCA), and resolution within defined SLAs

• Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders.

Skills:

•TSYS Platforms

•Experience in production support

•ISO 8583

•SQL

•Unix/Linux

•Database Management

•Splunk, AppDynamics, Dynatrace

•Root Cause Analysis

•Leadership Skills

•Ticket Management

Let’s get you hired! Send your updated CV/Resume to this post or email: christine@gratitudephilippines.com

Shortlisted candidates will be contacted for interview details via WhatsApp, Viber, or Google Meet.

Apply now and start your journey!

Role

Account Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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