Operations Lead

Gratitude Inc

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1 week ago

Operations Lead

10-15 Year(s)

₱ 100 - ₱ 125K p.m

Manila (Eastwood quezon city, Fairview Quezon City)

Job Description

Key Skills

SQL production support College Graduate TSYS PLATFORMS ISO 8583

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Job title: Operations Lead

Work set up: Onsite (Eton Centris, Quezon Avenue, Quezon City))

Work shift: Shifting Schedule

Salary: 100K - 125K

Start date: ASAP

Years of Experience: 10years+

Headcount:1

Qualifications:

• College Graduate

• Act as the primary technical authority to review and challenge TSYS proposed solutions.

• Critically assess solution design, including

• Performance parameters (e.g., transactions per second, scalability)

• Work closely with UBP and internal teams to:

* Align TSYS solutions with bank-specific requirements

• Bridge the gap between ticket management and deep technical analysis

• knowledgeable in Root Cause Analysis & SQL

• Not a job hopper

• Must not be a present or former employee of Wipro

Responsibilities:

• Leverage UBP expertise to evaluate contractual and technical commitments

• Drive escalations where necessary with clear data-backed insights.

• Provide hands-on leadership for production and operational calls.

• Reduce dependency on UBP leadership for issue resolution by:

*Bringing strong TSYS domain expertise

* Enabling faster triaging and root cause analysis

* Ensure smooth functioning of L2 support and technical operations.

• System resilience, failover, and operational readiness

• Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution

• Ensure proactive mitigation of risks (e.g., RC91, performance bottlenecks).

• Perform incident triage, root cause analysis (RCA), and resolution within defined SLAs

• Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders.

Skills:

•TSYS Platforms

•Experience in production support

•ISO 8583

•SQL

•Unix/Linux

•Database Management

•Splunk, AppDynamics, Dynatrace

•Root Cause Analysis

•Leadership Skills

•Ticket Management

Recruitment Process:

•Resume Screening c/o Ops

•Interview c/o Ops

Pre-screening Notes:

• Highest Educational Attainment?

• Relevant years of experience?

• Do you have knowledge in Root Cause Analysis & SQL?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Onsite in Quezon City with a Shifting schedules?

• When are you available to start once hired?

Role

Operations Manager

Timings

Flexible (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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