Operations Lead

Gratitude Inc

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1 week ago

Operations Lead

10-11 Year(s)

₱ 100 - ₱ 125K p.m

Manila (Diliman quezon city)

Job Description

Key Skills

SQL production support Unix/Linux College Graduate TSYS PLATFORMS ISO 8583

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Job title: Operations Lead

Work set up: Onsite (Eton Centris, Quezon Avenue, Quezon City))

Work shift: Shifting Schedule

Salary: 100K - 125K

Start date: ASAP

Years of Experience: 10years+

Headcount:1

Qualifications:

• College Graduate

• Act as the primary technical authority to review and challenge TSYS proposed solutions.

• Critically assess solution design, including

• Performance parameters (e.g., transactions per second, scalability)

• Work closely with UBP and internal teams to:

Align TSYS solutions with bank-specific requirements

• Bridge the gap between ticket management and deep technical analysis

• knowledgeable in Root Cause Analysis & SQL

• Not a job hopper

• Must not be a present or former employee of Wipro

Leverage UBP expertise to evaluate contractual and technical commitments

• Drive escalations where necessary with clear data-backed insights.

• Provide hands-on leadership for production and operational calls.

• Reduce dependency on UBP leadership for issue resolution by:

*Bringing strong TSYS domain expertise

* Enabling faster triaging and root cause analysis

* Ensure smooth functioning of L2 support and technical operations.

• System resilience, failover, and operational readiness

• Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution

• Ensure proactive mitigation of risks (e.g., RC91, performance bottlenecks).

• Perform incident triage, root cause analysis (RCA), and resolution within defined SLAs

• Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders.

Skills:

•TSYS Platforms

•Experience in production support

•ISO 8583

•SQL

•Unix/Linux

.Database

.Splunk, AppDynamics, Dynatrace

•Root Cause Analysis

•Leadership Skills

•Ticket Management

Role

Operations Manager

Timings

Day Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Oluwatoyin Justina Alutundu

Recruiter - Gratitude Inc

NA, nigeria

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