Operations Data Analyst – WFM
Gratitude IncOperations Data Analyst – WFM
Job Description
Key Skills
6 candidate(s) have already applied for this Job. Apply now
Job Summary
The RTA manages intraday workforce performance to ensure optimal staffing, SLA compliance, and service continuity. The role supports CE operations by monitoring real time queues and coordinating with Operations leaders.
Key Responsibilities
•Monitor real time adherence, occupancy, and service levels across queues.
•Execute intraday adjustments to staffing, schedules, and skilling.
•Communicate real time risks, gaps, and recommendations to Operations.
•Track and report intraday performance and deviations from forecast.
•Support ramp readiness and new hire integration.
Qualifications
•Bachelor’s degree or equivalent experience.
•Minimum 12 months experience in Workforce Management or real time support.
•Strong analytical and multitasking abilities.
•Familiarity with WFM tools, queues, and CE SLA environments.
•Strong technical background in BPO (Must have)
Role
WFM
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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