Operations Assistant Manager| Insurance| Alabang

Gratitude Inc

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15 hours ago

Operations Assistant Manager| Insurance| Alabang

0-7 Year(s)

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Contact Centre BPO Skills

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Required Qualifications & Experience:

Education & Experience: Bachelor’s degree in a relevant field or equivalent combination of education and proven work experience.
Industry Expertise: Minimum of 2 years of hands-on insurance operations experience in areas such as billing, account management, or policy servicing. Strong functional knowledge of insurance billing and ECC account management is essential.
Contact Center Leadership: 2-3 years of experience in a contact center environment, with at least 1 year in a formal leadership or supervisory role (e.g., Team Lead, Supervisor).
BPO Background: Prior experience working within a Business Process Outsourcing (BPO) setting is required.
Technical Proficiency: Advanced skills in MS Office Suite. Direct experience with QA platforms, CRM systems (e.g., Salesforce, Zendesk), and standard contact center telecommunications software.

Key Competencies & Skills:

Analytical & Problem-Solving: Demonstrated ability to analyze performance data, identify trends, and recommend effective solutions to improve efficiency and quality.
Communication: Excellent verbal and written communication skills, with a proven track record of clear documentation, effective coaching, and professional client/customer interaction.
Operational Excellence: A detail-oriented mindset with a focus on accuracy, process adherence, and continuous improvement.

Role

Any Other

Timings

Day Shift (Contract To Hire)

Industry

Insurance

Work Mode

Work from office

Functional Area

Any Other

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