Operation manager( senior manager)
Gratitude IncOperation manager( senior manager)
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Operations Manager (Sr. Manager level)
Account: Content Moderation
Work location/Set up: Onsite/ Alabang
Shift Schedule: GY
***Former employee of Teleperformance – not eligible for rehire, either direct or through a third party***
Job Summary:
We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.
Key Responsibilities:
Lead, coach, and manage a team of content moderation specialists to meet operational goals.
Monitor performance metrics, provide feedback, and implement improvement plans.
Ensure adherence to Trust and Safety policies, guidelines, and quality standards.
Collaborate with cross-functional teams to optimize workflow and operational efficiency.
Prepare and present operational reports and insights to senior management.
Implement process improvements and drive initiatives to enhance team performance.
Address escalations and provide solutions promptly.
Qualifications:
Minimum of 2 years’ experience as a Manager in a BPO environment(must)
Strong background in Trust and Safety and/or Content Moderation(must )
Proven leadership and people management skills.
Excellent problem-solving, communication, and analytical skills.
Can start immediately.
Willing to work onsite at Teleperformance Alabang.
Pre-Screening Notes
Educational Attainment:
Years of BPO Experience as a Manager:
Years of Experience in Trust and Safety and/or Content Moderation:
Last Drawn Salary:
Expected Salary:
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
MIS Executive – Call Center
Gratitude Inc2 - 5 Year(s)
Confidential
Manila, Philippines
Operations Supervisor
Gratitude Inc1 - 30 Year(s)
40 - 45 Thousand p.m
Manila, Philippines
QA Analyst (HCM)
Gratitude Inc2 - 10 Year(s)
30 - 40 Thousand p.m
Manila, Philippines
Team Leader
Gratitude Inc2 - 32 Year(s)
45 - 50 Thousand p.m
Manila, Philippines
Fraud Supervisor/Fraud Senior Analyst
Gratitude Inc3 - 5 Year(s)
40 - 65 Thousand p.m
Manila, Philippines
CSR Collections/Financial Account Account -TCS Taguig
Gratitude Inc1 - 23 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Customer service representative- FSL Taguig
Gratitude Inc1 - 15 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
SAP Basis Architect very Urgent
Gratitude Inc10 - 15 Year(s)
190 - 200 Thousand p.m
Manila, Philippines
HGS Bridgertowne -CSR Financial account
Gratitude Inc1 - 24 Year(s)
20 - 25 Thousand p.m
Manila, Philippines