New company hiring pega support Engineer with attractive salary offer. Apply now!
Gratitude IncNew company hiring pega support Engineer with attractive salary offer. Apply now!
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Description / Requirements
Title: Pega Support Engineer (Software Engineer/Developer)
Work Set-up: Work-From-Home
Salary Offer: 60k-100k
Employee Type: Fixed Term
Prior Pega experience and certifications
Specifically looking with IT degree only
We are hiring a Tier 1 support engineer to join our Managed Services team. In this role you will be supporting_ daily with a variety of Pega support issues. You will be responsible for password resets, troubleshooting, and MACD (move, add, change, delete). You will triage the situation and escalate issues to the development team for fixing. You will work closely with the Client and end users so you must enjoy working with others. You are thoughtful, listen and have strong attention to detail.
Qualifications
• 3 or more years of customer service/support preferably in a technical support role (knowledge of computer operating systems, hardware and software)
o analytical thinking skills.
o excellent verbal communication skills.
• Experience working with a ticketing system (Oracle Service Cloud – OscV preferred)
• Ability to work with service level agreements and escalation policies
• Verbal and written communication skills
• 1 or more years of Pega experience is highly desired
• Bachelor’s degree in computer science or software engineering.
• Working experience is a must as a Pega developer.
• Knowledge of Java, JSP, J2EE, XML, and EJB.
• Knowledge of Scrum and Agile methodologies.
• Pega certification would be nice (SA, SSA)
• LSA – Lead System Architect
• SSA – Senior System Architect
• SA – System Architect
• Bachelor’s degree in computer science or software engineering.
• Working experience is a must as a Pega developer.
• Advanced understanding of Pega PRPC 5. …
• Knowledge of Java, JSP, J2EE, XML, and EJB.
• Knowledge of Scrum and Agile methodologies.
Role
L2 Support Engineer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from Home
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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