Multilingual-Vietnamese Customer Support / Collections Associate URGENTLY HIRING

Gratitude Inc

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1 hour ago

Multilingual-Vietnamese Customer Support / Collections Associate URGENTLY HIRING

1-3 Year(s)

Manila - Cubao Quezon City, Quezon Calabarzon

Job Description

Key Skills

Vietnamese customer support collections experience Fluent in Vietnamese and English Vietnamese Language

1 candidate(s) have already applied for this Job. Apply now

Are you a fluent Vietnamese speaker looking to build your career with a global organization? We are seeking customer-focused professionals who can communicate confidently in Vietnamese while working in a fast-paced, multicultural environment. Experience in collections is an advantage, but fresh candidates with the right language skills are encouraged to apply.

Key Responsibilities

Provide professional customer support in Vietnamese via phone, email, and other communication channels.
Handle customer inquiries and resolve issues efficiently while maintaining excellent customer service.
Accurately update customer information and maintain records using internal systems.
Support collections and Order-to-Cash (O2C) processes when required.
Collaborate with internal teams to ensure timely resolution of customer concerns.
Meet quality, productivity, and service performance targets.

Qualifications

Native or fluent Vietnamese language proficiency with excellent verbal and written communication skills.
Ability to communicate naturally and professionally in customer interactions.
Strong comprehension of complex conversations and implied meanings.
Good working knowledge of English, as training and company systems are conducted in English.
Strong customer service, communication, and problem-solving skills.
Willing to work in Quezon City or relocate if currently based elsewhere.

Preferred Qualifications (Not Required)

Previous experience in Collections, Accounts Receivable, or Customer Service.
Familiarity with the Order-to-Cash (O2C) process.

Why Join Us?

Competitive monthly salary
Work with a leading multinational company
Comprehensive training and continuous learning opportunities
Career growth and advancement opportunities
Inclusive, collaborative, and supportive work environment

Apply now and become part of a global team where your Vietnamese language skills can make a real impact. Immediate hiring available!

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

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