Multilingual Service Desk Analyst - Dutch and French (Trilingual)
Gratitude IncMultilingual Service Desk Analyst - Dutch and French (Trilingual)
Job Description
Key Skills
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Job Title: Multilingual Service Desk Analyst - Dutch and French (Trilingual)
Category: Service Desk / End User Services
Work Setup: Onsite in One World Square, McKinley Hill, Taguig City
Work Schedule: Shifting
Salary: Open Budget
Note: Client can process a working visa, but also prefers someone with a Permanent Resident Visa or Temporary Resident Visa
Qualifications:
- With or Without Service Desk Experience
- Can speak, read, and write in Dutch and French
- Willing to work 100% onsite
- Strong communication skills
- Technical troubleshooting
- Help Desk / IT Services
- Candidates must have technical support or service desk experience
Position Description:
- Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills
- Thinking and reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction
- Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency
- Produce quality work and results
- Ensure fast and accurate turnaround of work
- Solve problems using agreed-upon procedures
- Develop a comprehensive understanding and mastery of all tools
- Remain updated on products, policy, procedure, and other important operational issues
- Perform other duties as assigned
- Work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer
- Follow agreed escalation procedures
- Come in on time and on the scheduled shift and breaks assigned by the people manager
- Follow rest day schedule as assigned
- Assist the Service Desk Specialist in processing non-complex work orders, service request as necessary, and support requirements assigned by the Service Desk management team or Service Desk Manager
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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- Giving the VNA round?
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