Multilingual Language - Vietnamese CSR

Gratitude Inc

80 Views

4 days ago

Multilingual Language - Vietnamese CSR

0-12 Year(s)

₱ 70 - ₱ 80.15K p.m

Job Description

Key Skills

Vietnamese Fluent in Vietnamese and English Order to Cash Vietnamese Language

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*Job Title:* Multilingual Language - Vietnamese

*Work Setup:* Onsite in Quezon City

*Work Schedule:* Shifting / Night shift

*Salary:* ₱39,112.60 to ₱80,159.33 _Salary negotiable_

*Bonus:* ₱20,000 Sign-on Bonus + Incentives

*Availability:* ASAP

*Job Qualifications:*

- Open to candidates with or without BPO experience

- Speak fluently and spontaneously in the Vietnamese language

- Use the language effectively in a professional environment

- Understand complex and extended conversations, including implied meanings

- Working knowledge of English is needed; training and client systems are in English

- The primary language for customer interaction remains the languages specified

- Previous collections experience is highly preferred but not required

- Understanding of the Order-to-Cash (O2C) process is highly preferred but not required

- Candidate must be able to work in PH and with a valid working VISA

- Also accepts Temporary Resident Visa for non-Filipino applicants.

*Language Skills:*

- Fluent in Vietnamese

*Responsibilities:*

- Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.

- Provide customer support in English and Vietnamese Language

- Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

- Resolve customer concerns efficiently while delivering a positive customer experience.

- Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

- Document customer interactions accurately using company systems and tools.

- Meet quality, productivity, attendance and customer satisfaction goals.

- Build trust and customer loyalty through exceptional service and problem-solving

- Perform other duties as assigned to support business and operational needs.

*BENEFITS:*

- Company events

- Free Parking

- Health Insurance

- Life Insurance

- Paid Training

- Promotion to Permanent employee

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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