Multilingual Customer Support Specialist (Thai)
Gratitude IncMultilingual Customer Support Specialist (Thai)
Job Description
Key Skills
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Multilingual Customer Support Specialist (Thai)
Location: Quezon City, Metro Manila
Work Setup: 100% Onsite
Schedule: Shifting / Night Shift
Start Date: ASAP
Turn Your Thai Language Skills into a Rewarding Global Career!
We're looking for enthusiastic and customer-focused Thai-speaking professionals to join our growing multilingual support team. Whether you're an experienced BPO professional or looking to start your customer service career, this is an excellent opportunity to work in a dynamic, multicultural environment while enjoying competitive pay and outstanding benefits.
What You'll Do
- Deliver exceptional customer service through phone, chat, email, and other support channels.
- Provide professional support in Thai and English.
- Assist customers with account inquiries, billing concerns, service requests, product information, and general support.
- Resolve customer issues efficiently while ensuring a positive customer experience.
- Accurately document customer interactions using internal systems and tools.
- Meet quality, productivity, attendance, and customer satisfaction targets.
- Build customer loyalty through excellent communication and problem-solving.
- Perform other operational duties as assigned.
Qualifications
- Fluent in Thai (spoken and written).
- Good working knowledge of English.
- Open to applicants with or without BPO experience.
- Previous Collections experience is an advantage but not required.
- Knowledge of the Order-to-Cash (O2C) process is a plus.
- Excellent communication and customer service skills.
- Must have a valid Philippine working visa.
- Willing to work 100% onsite in Quezon City on a shifting/night shift schedule.
Benefits
- Performance-Based Incentives
- Paid Training
- Health Insurance
- Life Insurance
- Free Parking
- Company Events
- Career Growth Opportunities
- Opportunity for Permanent Employment
If you're ready to grow your career in a fast-paced, global environment where your Thai language skills are highly valued, apply today!
Role
Customer Success Specialist
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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