Mortgage Support Specialist (WFH | Nationwide)

Gratitude Inc

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17 hours ago

Mortgage Support Specialist (WFH | Nationwide)

1-5 Year(s)

Manila (Taguig, Makati)
(Base Location for WFH)

Job Description

Key Skills

Banking Insurance Customer Service Key Account Management US Mortgage Inbound BPO mortgage experience Banking, Financial, Mortgage experience Loan Processor

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Role Overview:

We are seeking a Mortgage Support Specialist to join our team! You will assist customers with mortgage inquiries, loan applications, and account concerns, providing exceptional service in a fast-paced environment.

Key Responsibilities:

Handle inbound customer inquiries regarding mortgage accounts.
Assist with loan applications, payments, and account updates.
Resolve customer concerns and escalate complex issues.
Document interactions accurately in the system.
Meet quality, productivity, and customer satisfaction goals.

Qualifications:

High School Graduate / SHS Graduate / College Level – required.
Minimum 1 year mortgage experience – required.
Strong Customer Service or BPO experience (preferably from banking industry).
Excellent English communication skills.
Amenable to Work From Home setup with shifting schedules.
Stable internet connection and conducive workspace.

Why Join?

Competitive salary: ₱28,000 – ₱32,000 package + allowances.
₱50,000 Sign-On Bonus.
HMO coverage after 6 months.
100% Work From Home – equipment provided.
Career growth in mortgage and banking.

Role

Mortgages

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

Banking / Financial Services

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