MIS Executive – UK Financial Customer Service
Gratitude IncMIS Executive – UK Financial Customer Service
Job Description
Key Skills
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WORK SETUP: 100% Onsite – Eton Centris, Quezon City
WORK SHIFT: Shifting
SALARY: Up to 20% hike from last drawn salary + ₱2,400 allowance (depending on experience)
START DATE: ASAP
Role Overview
We are seeking an MIS Executive to support reporting and data analysis for a UK Financial Customer Service vertical. You will be responsible for generating and maintaining reports, dashboards, and performance metrics to support operational decision-making. This role requires strong analytical skills, Excel expertise, and experience in a BPO environment.
Key Responsibilities
Generate and maintain accurate and timely reports, dashboards, and performance scorecards
Analyze operational data to identify trends, gaps, and improvement opportunities
Support workforce management and contact center operations with data-driven insights
Develop and automate reporting processes to improve efficiency
Collaborate with operations, WFM, and other stakeholders to meet reporting requirements
Ensure data accuracy, integrity, and consistency across all reports
Provide ad-hoc analysis and reporting as needed to support business decisions
Maintain documentation of reporting processes and standards
Qualifications
Graduate of a Bachelor's Degree in:
Statistics
Mathematics
Engineering
Business Administration
Information Technology
Computer Science – required
2–4 years of reporting/MIS experience in a BPO environment – required
At least 2 years supporting contact center or WFM operations – required
Experience with Excel-based reporting and dashboard creation – required
Knowledge of contact center/WFM metrics preferred
Strong analytical and problem-solving skills
Excellent attention to detail and data accuracy
Why Join?
Competitive salary package (up to 20% hike from last drawn)
₱2,400 allowance
Prime Eton Centris, Quezon City location
Career growth in MIS and reporting
Dynamic and supportive team environment
Role
Collections Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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