Lead SD Management - SME

Gratitude Inc

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1 week ago

Lead SD Management - SME

1-2 Year(s)

Pampanga (Angeles City, San Luis, Candaba)

Job Description

Key Skills

Administration Document Administration Leadership Mortgage Underwriter – End-to-End

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Role: Subject Matter Expert (SME)
Program: US Mortgage Servicing (Residential) – Voice Campaign

Work setup: Onsite in Clark, Pampanga

Work schedule: Flexible schedule

Potential relocation package may include:
• One-time relocation allowance (approximately PHP 10,000+; subject to verification).

• One-way transportation support (airfare or land transportation).

• Up to 30 days of accommodation.

Alternative profiles that may be considered:

• Candidates with SME experience in another campaign but with previous US Mortgage

Servicing agent experience.

• Highly tenured US Mortgage agents who have performed SME-like responsibilities (e.g.,

temporary SME, POC, or virtual leadership functions).

Non-Negotiable Qualifications:

• Candidates must have US Mortgage experience.

• Profiles without US Mortgage experience should not be endorsed, as they will not be considered.

PRE-SCREENING QUESTIONS:

Kindly provide answers to the pre-screening question in the comment area:

Years of experience in US Mortgage Servicing Campaign - voice:

Years of relevant SME experience:

Educational attainment:

Salary expectation:

Last drawn salary:

Notice period (preferably immediate joiner):

Amenability to work onsite in Clark, Pampanga with a flexible work schedule?

Current location (if away from Clark, please note if the candidate is willing/open to relocate):

Role

Appeals Support Executive

Timings

Day Shift (Permanent)

Industry

Strategy /Management Consulting Firms

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Adeola Shobukola

Recruiter - Gratitude Inc

NA, nigeria

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