Lead Product Administrator for DigiKM

Gratitude Inc

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1 day ago

Lead Product Administrator for DigiKM

3-5 Year(s)

10 - 15 Thousand p.m

Manila (Ortigas, Pasay City)

Job Description

Key Skills

Leadership

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Job Title: Lead Product Administrator for DigiKM 2

Work Location: Ortigas, Pasig ADB Office

Shift: Day shift (8am – 5pm)

Work Set-up: Hybrid (3x reporting on site per week)

Max Budget: 165,000

About the Role:

The System Administrator is responsible for managing and maintaining the organization's IT infrastructure, ensuring optimal performance, security, and availability of systems and networks. The role involves proactive maintenance, troubleshooting, and continuous improvement of IT services.

Scope of Work/Responsibilities:

Supports the Product Manager and/or Product Delivery Manager in:

• Developing the product delivery plans, tracking progress and status against the plan, and ensuring information requested/provided is up to date.

• Reviewing and understanding the product delivery schedule to determine whether the scope will be delivered within the targets of the product, and providing recommendations to the PM/PDM for improvements.

• Managing relationship with stakeholders at all levels.

• Ensuring the product deliverables are presented in an acceptable state and that the users adopt the product(s) being delivered through adoption and change management (ACM) methodologies and in accordance with the Change Management Framework.

• Closely following up stakeholders’ action items to completion in a timely manner.

• Actively tracking risks, assumptions, issues, and dependencies, and taking preventive and corrective measures to bring the product back on-track, including the timely raising of Change Requests.

• Prepare/update weekly status reports, communications and decks for on -demand required deliverables regarding product status

• As needed, draft and work on site templates necessary for product launches, tracking and monitoring

• Coordinating and assisting in the procurement process to ensure timely acquisition of goods and services necessary for product delivery.

• Ensuring the product is guided by ITD’s Product Management Framework (PMF) and the Implementing

Guidelines for Financial Controls (IGFCs for Special CapEx IT products).

• Facilitate and coordinate the necessary approvals from the Change Advisory Board (CAB) before any product deployment.

• Ensure the product complies with ITD’s security standards and guardrails, and facilitate and coordinate the necessary reviews and approvals from the security team.

• Prepares the following:

▪ Product Status and Budget Reports

▪ Presentation materials and minutes for the product management committee (PMC), product steering committee (PSC), executive steering committee (ESC), ADB Data Committee (ADC), and other pertinent stakeholder meetings; and

▪ Artifacts required for health checks, IT attestation, and other product audit exercises;

o Establishes and maintains the product’s collaboration site wherein all product documents and records are stored.

o Develops and maintains the resource plan (including resource utilization, renewals, releases, engagements, etc.) and ensures that resource timesheets are up-to-date.

o Transfers knowledge to other personnel as needed.

o May lead a team of Associate and other Senior PA’s assigned to a product delivery

Requirement and Qualification (Education & Work Experience):

Education and Work Experience

• Bachelor of Science degree in Engineering, Computer Science or related fields

• Must have 5+ years of Product/Project Management experience demonstrated by a proven track record of success in multiple medium to large IT products (preferably related experience in software solution delivery and/or IT infrastructure/network products)

• 3+ years’ experience with SDLC (preferably with experience in using “agile” methods)

• Preferably with experience as IT product administrator or coordinator.

Soft Skills:

• Demonstrated great leadership skill since this role is expected to lead a team of other PA’s

• “Getting things done” attitude by following through on the assigned tasks with a great deal of autonomy while ensuring achievement of quality results

• Ability to manage competing priorities on an ongoing basis, preferably in negotiating priorities and resolving conflicts

• Strong analytical, detail-oriented, creative problem-solving, and communication skills (written and oral) with the ability to work within a diverse cultural environment.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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