IT Service Desk Delivery Manager (C3B )
Gratitude IncIT Service Desk Delivery Manager (C3B )
Job Description
Key Skills
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Job Title: IT Service Desk Delivery Manager (C3B )
Shift: Night shift
Work Set-up: Full on-site in BGC Taguig
Salary range: 150K- 190K
Headcount: 2
QUALIFICATIONS:
• Candidate should have a minimum of 17+ yrs. over-all and SDM experience
• Should have Global Service Desk domain experience managing a team of 200+ FTE across multiple geos
• Comfortable with working on night shifts as per business requirement
• Knowledge on Service Desk metrics, SLA’s & KPI’s
• Experience in performing client client-facing role and maintaining high level of customer satisfaction
• Exposure to project financial management, top line, bottom line, margins, levers to improve margins
• Excellent communication around issues and opportunities - get things done, make things happen
• Should have knowledge on Transformation & Identifying Service Improvement opportunities & current market trends
• Strong Customer Service, Project Management, Resource planning and Quality control skills
• Should possess Forward planning, Decision-making, Strategic thinking skills
• Should be an effective leader with ability to motivate team , delegate responsibilities and problem-solving skills
• Should have led relationships at vendor management and executive level
• Preferred experience in Retail store support Service Desk operations
Responsibilities:
• Acting as the bridge between client and operational delivery teams
• Stakeholder Management - Collaborating with Client & Internal senior leaders on account management and growth
• Service Reporting and sponsoring service delivery meetings
• Report daily, weekly & monthly service delivery performance to internal and client stakeholders
• Should be amenable to work onsite in Taguig
Interested and qualified candidates should send their CV to esther.igweonu@gratitudeindia.com
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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