IT Service Desk || BGC site || Immediate Joiners only

Gratitude Inc

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2 days ago

IT Service Desk || BGC site || Immediate Joiners only

2-5 Year(s)

30 - 45 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Customer Service BPO Hiring BPO Call center good communication skills IT SERVICE DESK Help Desk/ IT Service Desk

5 candidate(s) have already applied for this Job. Apply now

JOB ROLE: IT SERVICE DESK

YEARS OF RELATED EXPERIENCE: 2YRS TO 4 YRS

BPO EXPERIENCE: 1 YEAR

INDUSTRY | DOMAIN EXPERIENCE: Retail, Hospitality, Healthcare

SITE LOCATION: BGC Taguig

SALARY: P30K TO P45K

MANDATORY: READY TO SUBMIT DIPLOMA | TOR, SSS HISTORY OF EMPLOYMENT

Essential Responsibilities and Duties

• Provides First and second-line investigation and diagnosis

• Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines

• Escalates unresolved incidents/service requests within agreed timescales

• Logs relevant incident/service request details per Service desk procedures

• Communicates with client regarding incident progress

• Ensures tickets are always updated until issues are resolved

• Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.

• Resolving technical issues quickly and efficiently

• Installing and configuring necessary software and meeting end-user needs

• Escalating any serious problems to relevant departments and teams

• Ensuring optimal network performance

• Performing system updates, tests, and maintenance to avoid service interruptions

• Monitoring and reporting service desk tickets

• Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems

• Producing user manuals and guidance for end-users

• Creates/maintains documentation on Back Desk

• Special events coverage

• Local network support and/or assists centralized Network team

• Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting

• User account creation/deletion and file permissions

• Laptop / Desktop Backup management and maintenance

• Assist all Joiners, Movers and Leavers tasks in the respective site

• Involved in Stock and Asset Management activities and coordinate with Stock Management

Qualifications

• Bachelor’s Degree or completed at least 2 years in college with no back subjects,

Associate Graduate, College Graduate

• At least 2-5 years relevant ITSD experience is required

One year BPO experience

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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