HR Technology Business Analyst
Gratitude IncHR Technology Business Analyst
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Job title: HR Technology Business Analyst
Work location: Edsa Greenfield/ Work from Home/GY
SD: ASAP
Position Summary
The HR Technology Business Analyst plays a vital role in designing, optimizing, and maintaining HR technology solutions that drive efficiency, enhance employee experience, and support strategic business goals. This role ensures the seamless functionality of HR tools while leading initiatives around system development, enhancements, and documentation—all aligned with Teleperformance’s commitment to agility and excellence.
Key Responsibilities
•Create, process, and support Workday EIBs.
•Collaborate with HR and operations stakeholders to gather requirements and assess tool development needs aligned with business objectives.
•Support the implementation, upgrade, and ongoing maintenance of HR systems to ensure scalability and optimal performance.
•Troubleshoot, maintain, and escalate HR tool issues as needed.
•Conduct User Acceptance Testing (UAT) to validate enhancements and ensure smooth rollouts.
•Partner with leadership and development teams to share insights, communicate updates, and resolve tool-related challenges.
•Analyze HR processes impacted by technology and document workflows to drive continuous improvement.
•Develop training materials and conduct user-focused sessions to promote system adoption and proficiency across teams.
Required Qualifications
•Minimum of 2 years of hands-on experience with Workday EIB.
•At least 2 years of experience with HR systems and tools.
•Familiarity with software development and QA testing concepts.
•Strong analytical, troubleshooting, and technical documentation skills.
•Excellent communication and collaboration skills with both technical and non-technical stakeholders.
Preferred Attributes
•Background in HR Technology or IT within a BPO or service-driven environment.
•Passion for continuous learning and user-centered design.
•Ability to thrive in a fast-paced, global organization.
Role
Customer Care Officer
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from Home
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Service Delivery Manager
Gratitude Inc3 - 6 Year(s)
₱ 90 - ₱ 95K p.m
Manila, Philippines
CSR-Firstsource Taguig
Gratitude Inc1 - 19 Year(s)
₱ 15 - ₱ 25K p.m
Manila, Philippines
Customer Service Representative
Gratitude Inc0 - 2 Year(s)
Confidential
Manila, Philippines
Operations Supervisors- Travel and Hospitality -MOA
Gratitude Inc1 - 2 Year(s)
₱ 30 - ₱ 40K p.m
Manila, Philippines
WORKDAY PAYROLL | HYBRID QUEZON City -Wipro
Gratitude Inc5 - 17 Year(s)
₱ 120 - ₱ 130K p.m
Manila, Philippines
CSR -UK Financial account - Wipro Eton QC
Gratitude Inc1 - 36 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
CSR Financial account(SNL)-Wns Eastwood
Gratitude Inc0 - 15 Year(s)
₱ 10 - ₱ 15K p.m
Manila, Philippines
Customer service representative
Gratitude Inc0 - 1 Year(s)
₱ 26 - ₱ 30K p.m
Manila, Philippines
Trainer |Helpdesk Customer Support
Gratitude Inc2 - 4 Year(s)
₱ 30 - ₱ 35K p.m
Manila, Philippines
Corporate Travel (GDS) Needed ASAP with Joiner Bonus
Gratitude Inc3 - 8 Year(s)
₱ 45 - ₱ 50K p.m
Manila, Philippines