HR Service Now App

Gratitude Inc

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1 month ago

HR Service Now App

5-10 Year(s)

Manila (Cubao Quezon City)

Job Description

Key Skills

Azure Devops ITSM Tools: ServiceNow, JIRA, or similar platforms

2 candidate(s) have already applied for this Job. Apply now

Job Description Summary:

The IT Foundation & Operations (ITOF) Portfolio Analyst supports portfolio governance and performance management across IT Operations & Foundation teams and initiatives. This role supports alignment of portfolio activities with strategic objectives, facilitates prioritization of deliverables, and drives transparency through standardized reporting and analytics.

Responsibilities:
• Work with tools such as ServiceNow and Azure DevOps. Work on Azure DevOps stories aligned to features, communication of new capabilities/process updates to customers to increase enterprise adoption
• Focus on implementing tools/processes to build a robust platform for use by all IT customer teams and guiding development and documenting standards for use by the organization
• The role requires that the individual be a consensus builder that works to align systems engineering strategy and design with architectural guidelines, application strategy and business goals
• Continuous Integration and Continuous Delivery (CI/CD) lifecycle management, and creation/updates to test automation framework for the key Human Resources Service Delivery (HRSD) processes and APIs interfacing with ServiceNow Platform

Recruitment Process:
Paper Screening (endorsing profile to Operations team to identify if candidate meets the basic requirement/qualification for the position)
L1 Interview (Interview process with Practice/Operations Team)
Technical Assessment/Final Interview (Conducted by Customer’s Operations Team)
Onboarding Process

Pre-screening Notes:

Kindly provide an answer to your post screening questions in the comment section:
• Highest Educational Attainment?
• Do you have knowledge with ServiceNow and HRSD processes?
• Do you have experience using Azure fundamentals, Azure DevOps?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Hybrid in Quezon City with a Night Shift schedules?
• When are you available to start once hired?

Role

Customer Service Executive -Technical

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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